Privacy policy

Introduction

This Privacy Policy describes how Vaidikam products Pvt Ltd and its affiliates (collectively referred to as “Company”, “we”, “our”, or “us”) collect, use, share, protect, and process your personal information when you use our website vaidikam.com (referred to as the “Platform”).

You may browse certain sections of the Platform without registering with us. However, by accessing or using the Platform, providing your information, or using our services, you agree to the terms of this Privacy Policy, our Terms of Use, and applicable service or product terms.

All information collected through the Platform is primarily stored and processed in India, and this Privacy Policy is governed by the laws of India, including applicable data protection and privacy laws.

If you do not agree with this policy, please do not use or access our Platform.

Information We Collect

We collect personal information when you:

  • Register or create an account

  • Use our services

  • Contact us or interact with our Platform

The information collected may include:

  • Name

  • Date of birth

  • Address

  • Telephone / mobile number

  • Email address

  • Identity or address proof information

We may also collect sensitive personal information with your consent, such as:

  • Bank account details

  • Credit or debit card details

  • Payment instrument information

  • Biometric information (such as facial or physiological data, where required for certain features)

You may choose not to provide certain information, but this may limit access to some services or features.

We may also collect:

  • Transaction information

  • User preferences and behavior on the Platform

  • Aggregated analytics data

If you interact with third-party partners, their privacy policies will apply to the information collected directly by them.

Use of Information

We use your personal information for the following purposes:

  • Providing requested services and products

  • Processing and fulfilling orders

  • Improving customer experience

  • Resolving disputes and troubleshooting issues

  • Communicating offers, updates, and promotional messages

  • Personalizing your experience on the Platform

  • Detecting and preventing fraud or illegal activities

  • Conducting research, surveys, and analysis

  • Enforcing our Terms of Use and policies

You may opt out of marketing communications at any time.

Sharing of Information

We may share your information with:

  • Our affiliates and group companies

  • Sellers and business partners

  • Logistics and delivery partners

  • Payment processors and financial service providers

  • Third-party service providers

This sharing helps us:

  • Deliver products and services

  • Process payments and transactions

  • Provide customer support

  • Comply with legal obligations

  • Prevent fraud and illegal activities

We may also disclose information to government authorities or law enforcement agencies if required by law.

Security Precautions

We use reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Our Platform uses secure servers and security protocols. However, internet data transmission cannot be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their login credentials.

Data Retention and Deletion

You may request deletion of your account through your profile settings or by contacting us.

Upon account deletion:

  • Access to your account will be permanently removed.

  • Some data may be retained for legal, regulatory, fraud prevention, or dispute resolution purposes.

We retain personal data only as long as necessary for the purpose it was collected or as required by law.

Your Rights

You have the right to:

  • Access your personal data

  • Update or correct your information

  • Request deletion of your data

  • Withdraw consent for processing your personal data

To exercise these rights, please contact us at info@vaidikam.com

Consent

By using our Platform and providing your information, you consent to the collection, use, storage, and processing of your data in accordance with this Privacy Policy.

If you provide personal information about another person, you confirm that you have their consent to do so.

You also consent to being contacted by us via:

  • SMS

  • Email

  • Phone calls

  • Messaging applications

You may withdraw your consent by contacting us. However, withdrawal of consent may limit access to certain services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through the Platform or other appropriate channels.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@vaidikam.com
Company: Vaidikam products Pvt Ltd
Website: vaidikam.com